Delivery & Returns

Delivery

Standard first class delivery is completely free across all orders in the UK No strings attached. Simply purchase your pleasure products and leave the rest to us.

Once you have completed your purchase all orders are dispatched using Royal Mail first class and you can expect your delivery within 1-2 working days.

If you have chosen to upgrade your delivery to an express or tracked service, please refer to the chart below

 

Service Time for Delivery Cost
Royal Mail Tracked 24 Hours 1-2 Working Days £4.68
Royal Mail Tracked 48 Hours 2-3 Working Days £3.28
Royal Mail Overnight 1 Working Day £6.40
DPD Express Next Day 1 Working Day £4.96
DPD Weekend Shipping 1 Working Day £6.99

 

 

 

Returns

If you wish to return any of your items we offer a full refund within 14 days of receiving your purchase. For hygiene reasons all products must be unused and in their original condition.  Here is our returns policy in a little more detail:

  • The goods must be unused.
  • The goods must be returned in original condition & packaging.
  • Goods that are not heat sealed in the box are non refundable and non exchangeable.
  • Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
  • The goods must be received back within 14 days from the day your item is delivered.
  • Lingerie and items of clothing are non refundable and non exchangeable.
  • Videos and magazines are non refundable and non exchangeable.

Please complete our returns form here: [link to be provided]

Returns Policy

Return or exchange an item – our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is Vice Captain PO BOX 228 Hitchin Herts SG4 0WW

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